Karin Hurt

Consulting, Management Consulting

Hi, I'm Karin Hurt, Leadership Consultant, Speaker and Writer

Karin Hurt's Bio:

Karin Hurt, Chief Executive Officer Let's Grow Leaders Karin helps companies gain the competitive edge by growing extraordinary front-line leaders. Her consulting takes a systemic approach to developing confident, competent, and creative front-line teams. Her award-winning blog, Let's Grow Leaders, has grown into a highly interactive, International community. Her book, Overcoming an Imperfect Boss: A Practical Guide To Building a Better Relationship With Your Boss is available on Amazon. Karin has a diverse background of executive leadership experience in sales, customer service, call centers, human resources, merger integration, training and leadership development- the last 20 years of which have been with Verizon. She most recently served as Executive Director of the Strategic Partnership Channel at Verizon Wireless where she transformed customer service outsourcing, working with companies and call centers to build great customer experiences and strong cultures. Her high-trust, high-collaboration approach has led to substantial improvement across the portfolio, with centers performing at parity or above internal centers. Prior to that she led a large Verizon Wireless sales team (2000+) leading the Nation in store sales to the Small and Medium business space. Karin has an BA in Communication from Wake Forest University, an MA from Towson University in Organizational Communication, and additional graduate work at the University of Maryland, where now teaches in the MBA program. She was recently recognized as one of the top 100 thought leaders in Trusted Business Behavior by Trust Across America and as Multiplier of the Year by the Wiseman Group. Karin lives in Baltimore with her husband and two sons. She knows the long road of the marathon runner and the joy of good song, all of which inform her leadership.

Karin Hurt's Experience:

Executive Director, Strategic Partnership Channel at Verizon Wireless
April 2011 - April 2014
Built the VZW Strategic Partnership Channel to lead and manage all customer service outsourced call center relationships. Accountable for strategy, contracts, quality, and financial performance. Dramatically improved customer service quality metrics by establishing true "partnership" vs. "vendor" relationships: re-aligned center portfolio based on performance and infrastructure; established on-site leadership presence; reengineered processes, training, and quality programs.
Director, Retail Sales and Operations at Verizon Wireless
March 2009 - March 2011
Responsible for sales and operations for Verizon Wireless in Washington, Baltimore, Virginia. 110 stores, 1700 employees. Highlights include merger integration (with Alltel), leading the Nation in Small and Medium Business Sales, and strong upward performance trends
Director Training and Communications at Verizon Wireless
January 2008 - February 2009
Built the Northeast Area training and communications team from 8 separate training and communications organizations. Created a strong vision, branding, prioritization process and business measurement strategy. Created new team and programs to address leadership development. Training programs showed consistent correlation to improvement in business results
Director Customer Care at Verizon Communications
March 2005 - December 2007
Accountable for customer service, provisioning and billing for 2100 strategic, national, and regional large business, state and local government customers (annual TBR $750M). Turned around district to consistently exceed all customer service and productivity metrics. Achieved and sustained TL 9000 (Telecom industry ISO 9000) Certification
Director, Human Resources at Verizon Communications
February 2003 - March 2005
Served as an executive member of the Enterprise Solutions Group (Large Business) leadership team, accountable for end-to-end HR planning and program implementation (e.g. staffing, compensation, organizational development, employee relations) for $6B business unit
Director, Workforce Performance at Verizon Communications
July 2000 - February 2003
Accountable for the development and implementation of strategic employee initiatives for the Enterprise Solutions, Advanced Services, and Domestic Telecom Finance organizations (27,000 employees). Work included merger integration; succession planning; leadership development; training; diversity; productivity; retention; college hire program, and employee surveys.
Senior Specialist, Organizational Effectiveness at Verizon Communications
July 1997 - July 2000
Consultant at Verizon
March 1995 - July 1997
Management Occasional, Organization Development
Graduate Fellowship at University of Maryland, College Park
August 1993 - December 1994
Taught 3 semesters: Human Communication (group, interpersonal, and organizational communication) while pursing Ph.D. degree.
Communication and Promotion Manager at OLSON RESEARCH ASSOCIATES
October 1990 - December 1994
Assistant Manager at FIRST NATIONAL BANK OF MARYLAND
June 1989 - October 1990
Supervision of Retail branch employees; customer relations; marketing bank products; and tracking growth and development of the region's highest volume branch. Training program included extensive training in managerial and sales skills, as well as key financial management skills and banking philosophy.
Chief Executive Officer at Let's Grow Leaders, LLC
April 2014
REAL LEADERS, BETTER BUSINESS Helping your company gain the competitive edge by growing extraordinary frontline leaders. You're confident in your strategy and business plan, and now it's all about execution. You're counting on your all ready maxed out, over-stressed, under-developed front-line leadership team to make it happen--yesterday. Your frontline leaders' ability to execute is as important a differentiator as product and price. Gain the competitive edge by growing extraordinary frontline leaders. CONSULTING We guide you in a systematic approach to diagnosing and overcoming the biggest roadblocks to frontline leadership success. SPEAKING AND WORKSHOPS Whether you're looking for a keynote speaker or an experienced facilitator for your next large meeting, Karin's high-energy, transparent style will motivate your team to action.

Karin Hurt's Education:

University of Maryland College Park
1993 – 1994
Towson University
1991 – 1993
Master of Arts
Concentration: Organizational Communication,MA
Wake Forest University
1985 – 1989
Bachelor of Arts; Honors
Concentration: Communication/English; Communication
Columbia University - Columbia Business School

Karin Hurt

Consulting, Management Consulting

Karin Hurt's Bio:

Karin Hurt's Experience:

Executive Director, Strategic Partnership Channel at Verizon Wireless

Director, Retail Sales and Operations at Verizon Wireless

Director Training and Communications at Verizon Wireless

Director Customer Care at Verizon Communications

Director, Human Resources at Verizon Communications

Director, Workforce Performance at Verizon Communications

Senior Specialist, Organizational Effectiveness at Verizon Communications

Consultant at Verizon

Graduate Fellowship at University of Maryland, College Park

Communication and Promotion Manager at OLSON RESEARCH ASSOCIATES

Assistant Manager at FIRST NATIONAL BANK OF MARYLAND

Chief Executive Officer at Let's Grow Leaders, LLC

Karin Hurt's Education:

University of Maryland College Park

Towson University

Wake Forest University

Columbia University - Columbia Business School